August 2nd, 2000 by Ron Karr
“Some people make mistakes and wait until the next game. Our guys wait only until the next inning.”
Bobby Valentine Manager NY Mets
Translation- Stop waiting for tomorrow and just go at it again as soon as possible.
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June 2nd, 2000 by Ron Karr
“There is only one boss. The customer! And he can fire everybody in the company from the chairman on down, simply by spending his money elsewhere.”
Sam Walton, founder of WalMart
Translation: Thank all of your customers who bothered to complain about something. For every customer who complains, surveys find that 20 others don’t bother and go elsewhere. Listen to the complaints and act where appropriate to keep the other 20 customers.
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Karr Associates, Inc.,
372 Kinderkamack Rd,
Westwood, NJ. 07675
Phone: 201-666-7599 or
800-423-KARR
Fax: 201-666-7539
email: ron@ronkarr.com
